Sponsorship Program Administrator– Position Profile

Reports to: Sponsor Relations and Program Coordinator

Salary: $25/hr

Summary:

This role is responsible for the efficient administration of ChildCare International’s sponsorship program, with a primary focus on data entry, updating child and sponsor information, and processing correspondence between beneficiaries and sponsors (70%). The position also supports donor relations (10%), international field partner communication (10%), and internal fundraiser support (10%). The ideal candidate combines strong administrative precision with a warm, service-oriented approach to stakeholder engagement.

Work location: The CCI office located in Surrey, B.C.

Work hours: 8 hours per day. 4 or 5 days a week.

Key Responsibilities:

1. Administrative & Data Management (70%)

·           Create and manage accurate sponsor and child records in the contact management system.

·           Create and manage digital and physical files for sponsors and sponsored children.

·           Receive and process child registration data from field partners; update databases accordingly.

·           Process correspondence between beneficiaries and sponsors.

·           Generate reports for internal use and donor updates.

·           Support general office administration and provide assistance to other departments as needed.

2. Donor Relations (10%)

·           Respond to sponsor inquiries via phone, email, and letters regarding donations, child updates, and sponsorship options.

·           Resolve account issues and ensure a positive sponsor experience.

·           Process and send personalized updates and impact communications received from the field to sponsors.

3. International Field Partner Communication (10%)

·           Assist in communicating with global field partners to gather child data, project updates, and sponsorship needs.

·           Maintain respectful, culturally sensitive communication across time zones with field partners.

·           Assist with obtaining updates on project status and child availability.

4. Fundraiser Support & Education (10%)

·           Provide sponsorship materials and child availability updates to fundraising representatives.

·           Train and support fundraisers on internal systems and sponsorship processes.

·           Ensure marketing materials and sponsorship tools are current and accessible.

Desired Qualifications:

Hard Skills:

·       Strong organizational and time-management skills with high attention to detail.

·       Proficiency in data entry, database management, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

·       Experience with contact management systems and workflow tools.

Soft Skills:

·       Ability to pivot between tasks.

·       Empathetic and professional communication style for donor interactions.

·       Cultural sensitivity and diplomacy in international communications.

·       Service-oriented mindset with the ability to educate and support internal stakeholders.

·       Problem-solving ability and calm working well under pressure.

Preferred Qualifications

·       Experience in the nonprofit sector, especially in child sponsorship or international development.

·       Post-secondary education in administration, communications, marketing or a related field.

·       Familiarity with global child sponsorship models and donor engagement strategies.

The Work Environment and Physical Demands

·         The position is based at the office in Surrey, but serves and interacts with staff across a variety of time zones

·         The individual will utilize available technology to accomplish the desired outcomes  

To be considered for this opportunity, please send your cover letter and resume by email to: careers@childcareinternational.ca